PRIVACY POLICY
DATA PROTECTION

Last Updated: June 1, 2026

1. Data controller

In accordance with Regulation (EU) 2016/679 (General Data Protection Regulation – GDPR) and applicable data protection legislation, users are informed that personal data provided through www.selvahumana.com will be processed by:

Owner: Selva Cristóbal
Email: selva@selvahumana.com
Website: www.selvahumana.com

2. Personal data collected

The following categories of personal data may be collected:

  • Full name.
  • Email address.
  • Information necessary to process payments.
  • Information voluntarily submitted through contact forms.
  • Information contained in written messages or voice messages sent by the user.
  • Technical browsing data collected by the Website.

Users guarantee that the information provided is accurate, truthful, and up to date.

3. Purpose of data processing

Personal data may be processed for the following purposes:

  • Managing requests for information and enquiries.
  • Managing bookings and the provision of services.
  • Maintaining communications related to the support process.
  • Sending administrative information related to contracted services.
  • Complying with legal, tax, and accounting obligations.
  • Improving the functionality, performance, and security of the Website.

Personal data will never be sold or transferred to third parties for commercial purposes.

4. Special categories of data

Due to the nature of the services provided, users may voluntarily share sensitive information relating to emotional well-being, personal experiences, spirituality, life history, or other private matters.

Such information will be treated with the utmost confidentiality and solely for the purpose of providing the requested services.

5. Legal basis for processing

The legal bases for processing personal data are:

  • The user's explicit consent.
  • The performance of a contractual relationship arising from the provision of services.
  • Compliance with applicable legal obligations.

6. Data retention

Personal data will be retained only for as long as necessary to fulfil the purposes for which it was collected and to comply with applicable legal obligations.

In order to ensure appropriate continuity and follow-up of support processes, written messages, voice messages, and other materials voluntarily shared by users may be stored by Selva Cristóbal in secure digital storage systems.

Such materials may currently be stored using Proton Drive or equivalent services that implement advanced information security measures, including end-to-end encryption where available.

This information is retained solely to facilitate the continuity, coherence, and quality of the support provided.

Users may request the deletion of their personal data at any time, unless retention is required by law.

7. Data recipients

Personal data may be shared only with service providers necessary for the operation of the business, including:

  • Website hosting providers.
  • Email service providers.
  • Payment processing platforms.
  • Technological service providers necessary for the delivery of services.

All such providers will be subject to appropriate confidentiality and data protection obligations.

8. Confidentiality of consultations

All information shared by users during consultations, including written messages, voice messages, attached documents, and any other communications, will be treated as strictly confidential.

Such information will not be disclosed to third parties unless required by law or expressly authorized by the user.

9. Non-healthcare nature of the services

The services offered by Selva Cristóbal constitute personal development, emotional well-being, and spiritual growth support services.

Although the Owner holds a university degree in Psychology, the services provided through this Website do not constitute healthcare psychology, clinical psychotherapy, psychological diagnosis, mental health treatment, or any other regulated healthcare activity.

Consequently, information shared by users will not be used to create clinical records, healthcare files, medical records, or similar documentation.

All information and communications exchanged during the support process will be processed exclusively for the purpose of providing the contracted services, monitoring the personal development process, and ensuring appropriate support to the user.

10. User rights

Users may exercise the following rights at any time:

  • Right of access.
  • Right to rectification.
  • Right to erasure.
  • Right to restriction of processing.
  • Right to object.
  • Right to data portability.

Requests may be submitted to selva@selvahumana.com

Users also have the right to lodge a complaint with the Spanish Data Protection Agency (AEPD) or the competent supervisory authority in their jurisdiction.

11. Security

Reasonable technical and organizational measures will be implemented to protect personal data against unauthorized access, loss, alteration, or disclosure.

12. Changes to this privacy policy

This Privacy Policy may be updated whenever necessary to reflect legal, technological, or operational changes.

Any modifications will be published on this page.

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